Payments
What is Payment?
Payments refer to the transfer of money, typically from a customer to a merchant, in exchange for goods or services. Payments can be made using various methods such as cash, credit or debit cards, mobile wallets, bank transfers, and online payment platforms. The process of making a payment involves the authorization and verification of the transaction, the transfer of funds, and the confirmation of successful payment completion. Payments are a fundamental aspect of commerce and financial transactions, enabling businesses to receive compensation for products or services rendered.
Payment modes
Payment modes refer to the methods or channels through which customers can pay for goods or services, encompassing both one-time payments and options to store payment information for future transactions. These payment methods play a crucial role in the payment operations of a business or e-commerce platform.
CCG Offered Payment modes and transctions
- Payment Modes
- Payment Transactions
Agent assisted payments
Agent-assisted payments refer to transactions where a human agent, such as a customer service representative or cashier, helps facilitate the payment process on behalf of the customer. This type of payment method involves direct interaction with a live agent to complete the payment, as opposed to fully automated or self-service transactions.
CCG offers agent assisted payments through various channels including IVR and agent assisted payments can be completed through CCG Widget and CCG API
IVR Payment
CCG provides a payment API with PCI scope that allows agents to securely process customer transactions via IVR.
- When the customer is not found, a new customer will be created, a payment method will be generated and saved upon request, and the payment will be processed accordingly.
- If the customer is located, a payment method will be generated and saved upon request, and the payment will be processed accordingly.