Split Tender Cancellation

Quick Reference

• Purpose: Understand CCG's handling of cancellation requests for split tender payments.
• Key Scenarios: Complete cancellation, handling of cancellation failures, and retry strategies.
• Use: Refer to the table for status mapping and outcome summaries for different cancellation scenarios.

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CCG Split Payments Cancel Process

The diagram above illustrates how CCG orchestrates split tender cancellation requests:

1. Cancellation Request: CCG receives a request to cancel authorized split tender payments
2. Orchestrated Cancellation: CCG attempts to cancel both payments in the split tender transaction
3. Outcome Handling:
   • For successful cancellations of both payments, status is CANCELLED
   • For temporary failures due to 5XX errors, CCG automatically retries the cancellation
   • For permanent failures on one payment, a PARTIAL_CANCELLED status is returned
4. Merchant Decision Point: When one payment cancellation fails permanently, merchants may need to decide whether to retry the cancellation manually

This approach ensures that split tender cancellations are handled with appropriate recovery mechanisms while providing clear status information for exception cases.

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Handling Split Tender Cancellations

CCG Split Tender Cancellation Handling

#	Scenario	Payment Methods	Initial Status	Cancellation Status	Final Outcome	Merchant Action
1	Both Payments Cancelled	Card + Card	AUTHORIZED	Payment 1: ✅ CANCELLED Payment 2: ✅ CANCELLED	✅ CANCELLED	None
2	Permanent Cancellation Failure	Card + Card	AUTHORIZED	Payment 1: ❌ CANCEL_FAILED Payment 2: ✅ CANCELLED	⚠️ PARTIAL_CANCELLED	Merchant decides whether to retry

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Split Tender Cancellation - Flow Scenarios

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