Handling Cancellation Failures

tip

Scope: Capture Initiator: CCG

Failed Cancel Recovery Paths

The following table outlines scenarios where payment cancellation may partially fail and the corresponding recovery strategies:

Scenario	Recovery Strategy	Status	Impact
Cancel succeeds on 1st payment, fails on 2nd	Automated recovery process	PARTIAL_SUCCESS	Funds released from 1st payment only

Recovery Process Flow

1. Partial Success Scenarios:
   • Use Case 1: When ACH 1 gets cancelled and ACH 2 fails the next day, the transaction will be marked as failed.
   • Use Case 2: When ACH 1 gets cancelled and ACH 2 cancellation fails but ACH 2 transaction completes successfully, the system automatically initiates a refund.

Stripe Cancellation

caution

ACH cancellation can fail due to limited varying cancellation window.

Payment Status Allowed for Cancellation

Only payments with the following statuses can be cancelled at stripe end:

• Processing
• Pending
• require_capture
• require_payment_method
• requires_confirmation
• requires_action