Recovery Strategies
tip
Scope: Capture Initiator: CCG
Recovery from Failed Captures/Cancels
If a capture initiated by CCG for a sale transaction fails after exhausting the maximum retry attempts, the authorized payment must be cancelled to prevent funds from remaining in a held state for 7 days.
Failed Capture Recovery Paths
| Scenario | Recovery Strategy | Status | Impact |
|---|---|---|---|
| Capture succeeds on 1st, fails on 2nd | See options below | PARTIAL_SUCCESS | Funds captured from 1st only |
Recovery Options for Partial Capture Success
- Option B: Queue for Extended Retry
- ✅ Action: Keep 1st payment, retry 2nd in background
- ⚠️ Trade-offs: Higher recovery chance, but more complexity
- Option A: Refund & Cancel
- ✅ Action: Refund 1st payment, cancel 2nd authorization
- ⚠️ Trade-offs: Consistency, but may incur fees and delay