🤖 AI Assistant (Chat) — CCG Platform Engineers
Date: September 23, 2026 Audience: Internal CCG Platform Engineers Status: ✅ Live
The CCG AI Assistant — a conversational chat widget grounded in the Convenient Checkout documentation — is now live. This is separate from AI-Powered Doc Search (the search-bar feature): the Assistant lives in the sidebar chat panel, remembers conversation context across follow-up questions, and can generate example API requests. This is an internal capability only.
The AI Assistant is available exclusively to CCG Platform Engineers. It is not exposed to merchant-facing users.
What's New?
The chat panel in the site sidebar now talks to a conversational AI Assistant built on the same documentation corpus as search — but instead of ranking pages, it reads them and writes a grounded answer, with citations back to the source pages.
| Capability | Example |
|---|---|
| Multi-turn conversation | Ask a follow-up like "what about for wallet mode?" — it remembers what you were just discussing |
| Grounded, cited answers | Every answer links back to the documentation pages it was built from |
| Generated example requests | Ask "give me a curl to create a session for split tender" — it builds a realistic example request from the actual API schema, not just whatever example (if any) happens to be in the docs |
| Streaming responses | Answers now appear token-by-token as they're generated, instead of waiting for the full response |
| Explicit "not found" | If the docs don't cover something, it says so directly rather than guessing |
How It Works
- Open the chat panel — click the assistant tab on the right edge of any page.
- Ask a question in plain English — same natural-language style as search, but expect a written answer, not a list of pages.
- Ask follow-ups — the Assistant keeps context within your session, so you don't need to repeat yourself.
- Click through citations — every answer links to the exact pages it drew from.
Try "share me the curl to create a session" or describe a specific use case (e.g. "...for a manufacturer card") — the Assistant will build a request example tailored to what you described, grounded in the real API schema.
Coverage
Same underlying documentation corpus as AI-Powered Doc Search:
| Content Area | Covered |
|---|---|
| Integration Guides | ✅ |
| API Reference (v1 & v2) | ✅ |
| Error Codes | ✅ |
| Webhooks | ✅ |
| SDK & UI Widget Docs | ✅ |
| Testing Guides | ✅ |
Getting Started
No setup required — the chat panel is available immediately in the sidebar. Requires your Optum SSO session (same as the rest of developers.healthsafepay.com).
📚 Resources
| Resource | Link |
|---|---|
| AI-Powered Doc Search (search bar) | Announcement |
| Documentation Home | docs.healthsafepay.com |
| API Reference v2 | /api-reference-v2/ |
🏁 Bottom Line
The AI Assistant is live — internal only. Use the chat panel for grounded, cited answers and generated example requests; use search (⌘K) for quickly finding a page.
Having trouble with the Assistant? Use the feedback link on any page or contact your integration support representative.