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Version: v2

Telephonic Entry Configuration

Prerequisites for Enabling the “Telephonic Entry” Channel in CCG​

  • The Advocate Team must be integrated with WWE.
  • Advocate Team members must be part of the CCG_SYCURIO secure group. (Temporary check required as part of pilot)
  • For more details, see the CCG documentation.

Configuration Steps​

  • Merchants must submit a request to CCG via ServiceNow to enable the Telephonic Entry option (TELEPHONIC_ENTRY channel) under the CARD payment method type in merchant configuration.

Assignment Groups:

  • Non-prod: CCG_SUPPORT_NONPRD
  • Prod: CCG_SUPPORT

Merchant Configuration for Enabling “Telephonic Entry” Channel (CCG Session Request)​

To create a session with TELEPHONIC_ENTRY, the session request must include:

1. Agent Object​

The agent object must contain the User ID of an agent who has access to Telephonic Entry mode.

Sample agent object
"agent": {
    "firstName": "AgentFirstName",
    "lastName": "AgentLastName",
    "userId": "msId", 
    "isAccessVerified": true
}

Note:

  • userId represents the msid in the UHG world and must be in lowercase.

2. Config Object​

Within the config object, under the card object, the paymentMethodChannel array should include TELEPHONIC_ENTRY.

Sample config object
"config": {
    "paymentMethodChannel": {
        "card": [
            "WEBFORM",
            "TEXT",
            "TELEPHONIC_ENTRY"
        ]
    }
}